We reserve the ultimate right to amend the following terms concerning our services:
- We need to verify payment before making delivery for any purchase.
- In the event of typhoon signal No. 8 or above, Black Rain Storm warning being hoisted, we may not proceed any order on schedule, we will make arrangement with customers to re-arrange the delivery time.
- All deliveries will be made as per the information provided by customer, however, if the recipient is not available or reject the product, we shall still regard the transaction/delivery has been made and finished.
- Once the order/payment was confirmed and approved, cancellation will not be accepted.
- We reserve the right to substitute different flowers due to weather condition and seasonal availability. However, we shall inform and get approval from customer in case we need to change the main flower type, whereas for matching flowers, we shall change without informing the customer in case of availability problem, but we shall try every effort to maintain size, shape, and overall colour scheme of an arrangement. As for baskets/ containers and decorations shown in photos are available while stock lasts, and we reserve the right to substitute other suitable baskets/containers and decorations due to run of stocks without prior notice to customers.
- Orders must be placed at least 24 hours prior to customer's requested delivery date and time.
- We only accept advanced orders within 2 months.
- Without the permission of customers, we shall not disclose any personal information concerning the customers.